Anonymous
map-marker Commack, New York

Unauthorized charge for a year

I am being charged $9.99 every month since 1/24/22 until 1/23/23 My credit card co thinks it's a subscription of some kind I put a block on this vendor good for 15 mos.
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Breanne D

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Verified Reviewer

Promo Not Working

Modells Sporting Goods - Promo Not Working
The promo shows discount of $33.00 off of EVERY $105.00 spent. My purchase is $400.00 - so I should get $99.00 off. Instead its only giving me a discount of $34.00 total!! I have a picture to prove it.
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Loss:
$99

Preferred solution: Price reduction

User's recommendation: Beware and contact business before placing order.

Awilda S
map-marker The Bronx, New York

A recent return

I returned an item and would like to know if was received and how would i get my refund i dont remember my order number
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Preferred solution: Full refund

Anonymous
map-marker New City, New York

Package not delivered

I wamt to know where my package is. They said delivery no later than yesterday Tuesday 12/21. I ordered a workout bench and its for my son whos traveling after Xmas. I made sure that y would deliver before today.
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Anonymous
map-marker Marlton, New Jersey

Order not received

I placed an order on 11/26/2021 # 43250. I was told 7 days I spoke to customer service today, they Told me the order was never expedited. It never went out for delivery. I was NEVER NOTIFIED. This was supposed to be a gift. There was no reason for it never going out, or any emails letting me know. There is no excuse for this.
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Beatrice B Jyv

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DONT TRUST THEM THEY WILL SEND OLD STOCK AND KEEP YOUR MONEY

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this company and customer service is not professional at all they are a bunch of liars i placed an order for 4 tee shirts on June 3,2021 and they must have a blind person doing orders warehouse sent 2 Knick sweaters i sent them photos and i also called them for help they sent a label i sent the stuff back no refund was given and than trust them to get it right today received 4 sweaters this time and called them back and they are not trying to help me i don't think its a real Modell's at all i think its old stock that's why they keep advertising tee shirts but sending me sweaters please don't waste your time or money with them go somewhere else its been a real headache shopping online with these people who cant even understand English . I would have given then ZERO 00000 stars they are totally garbage and i will make sure i tell everyone not to trust or buy any products from them at all today is June 18,2021 and they still are holding my money HOSTAGE

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Loss:
$56
Pros:
  • Sales and promotions offered by the company
Cons:
  • Unproffesional
  • Customer service
  • No purchase received

Preferred solution: Full refund

User's recommendation: GOT SOMEWHERE ESLE

Jeff M Ony

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Verified Reviewer

BAIT AND SWITCH - WEBSITE LIES..

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BAIT AND SWITCH BAIT AND SWITCH - WEBSITE LIES.. I purchased a weight bench, thinking I was getting what was pictured, and described on website.. DEAD WRONG.. 5 phone calls, over 30 days to horrible customer service minions, who only read from a script, each time describing in detail what was wrong.. - They took down the entire Proform bench listing on their website, and didn't try to apologize, or even recognize their error. First and LAST time I ever purchase anything from Modells.. No surprise they're in Bankruptcy...
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Loss:
$100
Cons:
  • Unproffesional
  • Bait and switch product on website
  • Lack of customer service or follow through

Preferred solution: Let the company propose a solution

User's recommendation: NEVER do business with them..

Cheryl D Uzy

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Verified Reviewer

Modell's Sucks and I'm Pissed

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Today is May 4, and it has been TWO MONTHS with NO Pro Form City L6 TREADMILL. The FedEx tracking number is useless because it doesn't show any movement towards delivery. Modell's Customer Service told me the treadmill was shipped, but that is not true! If it had been shipped when they said it had been, I would've had it by now. They don't have a treadmill to send. I've been nice and patient, but enough is enough. I'm done, and now I DEMAND A FULL 100% REFUND IMMEDIATELY! The phone lines for their corporate headquarters is out of service. This company is a scam and a sham, and a bunch of thieves.
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Loss:
$711
Cons:
  • No purchase received
  • False advertising
  • Lack of customer service or follow through

Preferred solution: Full refund

User's recommendation: Stay away from Modell's. You'll never see your purchase nor will you ever get your refund.

1 comment
Guest

Having same issue with them

GAIL D Dly

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Item ordered 4/13/2021 never received

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Order Date Payment Status Fulfillment Status Total #15582 April 13, 2021 Paid Unfulfilled $88.79 Account details : Name: GAIL DAVIS I have been in contact with CS online many times and always receive the exact answer......"looking in to it' (not a quote but pretty all it says) I know all about covid delays but now I just want a credit to my account. I will be looking forward to seeing results soon per my e mail . Thank you Gail Davis
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Loss:
$88
Cons:
  • Item ordered online 4-13-2021 never came

Preferred solution: Full refund

Malcolm J Gnl

Online order to my APO address

I got a email from Modell customer service saying they can't ship to P.O Box. The address I used for my order was my APO address. Modell website for shipping have the option for APO addresses which I used. Since they can't ship it to me I asked for my money back. They told me they can give a store credit and refused to give me my money back. For those who don't know what a APO address is. Its addresses that given to military service members who are station overseas.
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Loss:
$23
Cons:
  • Customer service very poor
  • Lack of customer service or follow through
  • Unprofessional

Preferred solution: Full refund

User's recommendation: I don't recommend

Anonymous
map-marker Eureka, California

Terribl;e Experience

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I recently made a purchase from them but they sent the wrong item. They refuse to send the correct item or issue a refund. Worst company I have ever done business with. They will only offer store credit, even though they made the mistake. Never again.
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User's recommendation: Avoid

Anonymous
map-marker East Orange, New Jersey

Received wrong item

Good evening I still have not received a return label for items. Can you please send it ASAP so I can return T-shirt so I can get right item. Thank you
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Darnell B Ymy

401k reasons

Hello, I am trying to get in contact with you because I worked for modell's between 2002-07 and now that I am older I realize I never transferred my 401k to the future job.I am looking for the money that have been stored throughout all these years .since modell's went bankrupt because of the pandemic it hit me about the 401k situation...if you can please help me to find it I would be VERY appreciative.Thank you
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Pros:
  • Really good products and pricing
Jeylene C

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Verified Buyer
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Verified Reviewer

Never received my package

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Modells Sporting Goods - Never received my package
More than a month a half ago, I ordered two things from modells and only got the confirmation email. My things were never shipped. Ive tried calling them and they never pick up. Ive sent emails and they go unanswered.
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Loss:
$74
Pros:
  • Good products
Cons:
  • Very poor customer service
  • Unproffesional
  • Lack of customer service or follow through

Preferred solution: Full refund

1 comment
Guest

Coronavirus shut down the whole company so no one is working in any department of it hence your no response.

Shiwally W

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Verified Buyer
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Verified Reviewer
| map-marker Garden City, New York

Feedback

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Modells Sporting Goods - Feedback
We haven't heard anything back from the company, and we are totally unaware of our order status at this point. We paid most of the payment with our Modells gift cards and the remainder with our credit cards.
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2 comments
Guest

Are you retarded? The whole company is closed due to covid and no one is working to fill any orders, hence why you haven’t gotten it yet not received any notifications.

Guest
reply icon Replying to comment of Guest-1855802

You must be the retard who took my order if you weren’t gonna fulfill it.

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Cartis P

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Verified Buyer
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Verified Reviewer

Online order

Modells Sporting Goods - Online order
Modells Sporting Goods - Online order - Image 2
Modells Sporting Goods - Online order - Image 3
Mail box is full been like this for a while. You have my money just want my order
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Loss:
$29184
Pros:
  • Sales and promotions offered by the company
  • Really good products and pricing
Cons:
  • Very poor customer service

Preferred solution: Deliver product or service ordered

3 comments
Guest

Yeah the whole company is closed and no one is filling orders due to covid, shouldn’t be that hard to figure out.

Guest
reply icon Replying to comment of Guest-1855808

So they were available to take the order but not able to fulfill it? Makes perfect sense=fraud?

Guest
reply icon Replying to comment of Guest-1856289

That’s what I’m talking about took my money where my itwm long is it no more then ten pl at a time.an they need to clear tht *** answer machine

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About

Summary

Modells Sporting Goods is an online store that offers a great variety of sporting clothes and goods for any taste, age, and budget. Here you will find lots of stylish porting goods of high quality. The assortment is presented by products for sport fans, apparels (both for men and women), footwear, equipment, products for outdoor sports, room games and products for training. Modells Sporting Goods is a great choice for beginners and professional sportsmen. Everything you may be looking for: BMX bike, skates, snowboard or anything else can be easily found at this store. Orders over $99 get free shipping. Modells Sporting Goods makes living active life easy and delightful!

Modells Sporting Goods reviews and complaints

Modells Sporting Goods is ranked 107 out of 948 in Sport Equipment and Accessories category

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