102 views
New Reviewer
0 comments

If I could give a -5 I would. I have never had such bad customer service.

Ordered a pair of goal keeper gloves for my son. Received the order and the wrong pair were sent to us. Call Modell's online order customer service line. The representative told me should expedite the correct pair to us over night.

Shipping would be free. I hung up my phone and received an alert from my bank that Modell's charged my card $80.00 for the second pair of gloves. With out my permission and my knowledge I was charged again. Matter of fact I was over charged because I only paid $68.00 for the first pair.

So the second pair were delivered to my house and there were still the wrong pair. So now Modell's has $148.00 of my money and I do not have the correct pair of gloves. I call back to let them know I still have not received the correct pair of gloves I order. I have returned the other pair already.

I stated at this point I do not even want the gloves I want my money. They stated to me that I can not get my money back until the wrong gloves are returned. How do you take peoples money, do not deliver the product as promised and charge someone without their permission? I asked to speak to a manager and I was told they will call you back tomorrow.

What?!?!?!

Then when I would not accept the call back and wanted a solution the representative hung up on me. HORRIBLE!!!!! If I treated my customers like this at my job I would be fired. So now I have wait almost 2 more weeks to get all of my money back.

I will never place a order with Modell's again. My advice to anyone is to take your business elsewhere.

Try a local business is your area. Bad busniess Modell's!

Reason of review: Poor customer service.

Monetary Loss: $148.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Modells Sporting Goods Reviews

  1. 40 reviews
  2. 10 reviews
  3. 9 reviews
  4. 5 reviews
  5. 3 reviews
Modells Sporting Goods reviews