Modells' is choosing not to do anything about the current recall of the Swagway hoverboards they sold. They made a profit from each sale and now there answer to this problem is to say, "Call Swagway."
Swagway wants the customer to send in the hoverboard so they can change a battery. This is not the entire problem. The problem is with the design. This is unacceptable.
I will never shop at Modells and look forward to the day when I hear that they and Swagway go out of business.
Modells, take a page from Amazon and treat your customers like you care about them!
They refunded every customer all of their money to rectify this problem.
Product or Service Mentioned: Swagway Hoverboard.
Reason of review: Warranty issue.
Monetary Loss: $427.
Preferred solution: Full refund.
Modells Sporting Goods Cons: Reaction to the swagway recall.